Email and help
Contact
To report a mistake, suggest an update or ask a question about the site, email us. If you have a problem with a ticket you have already bought, the quickest answer comes from whoever sold it to you: see below for who to contact.
- Emailhi@tickets.torino.it
- LanguagesItalian and English
- Bookings and refundsWith the partner that sold your ticket
- PhoneNot available
- ReplyUsually within a few working days
- Privacy requestsWithin one month
How to reach us
The site’s only contact channel is the email address hi@tickets.torino.it. There is no phone number or live chat. We usually reply within a few working days; requests about personal data are always answered within one month, as the GDPR requires.
To help us deal with your message quickly, please include:
- the address of the page you mean and the language you were reading it in;
- what looks wrong (an opening time, a price, a link, a name);
- if you can, a link to the official source that has the correct information.
Problems with a ticket you have already bought
We don’t sell tickets: your contract is with whoever sold them. For date changes, cancellations, refunds, vouchers that never arrived or problems at the entrance, contact the seller named in your confirmation email.
- Tiqets, GetYourGuide or Headout: use the platform’s help centre or app, starting from your booking number. Our pages on Tiqets, GetYourGuide and Headout explain how their cancellations and customer service work.
- Ticket bought on the museum’s website: write to the museum’s ticket office, for example via museoegizio.it or museocinema.it.
- Guided tours: for delays, the meeting point or the guide’s language, contact the organiser named on your voucher.
What we can do
We can correct and update our pages, explain how a ticket or a city card works, set out the differences between offers and take reports of broken links. We cannot do anything about museum opening times, queues or visitor rules, and we cannot see or change bookings made with third parties.
When you report a mistake, we check it against the official source and, if it is confirmed, update the text in every language it appears in.
Your data when you write to us
We use your address and the content of your message only to reply and, where needed, to correct the page. We don’t add you to any mailing list and we don’t pass your details to anyone. Retention periods and your rights are described in the privacy notice; who we are and how we are funded is explained on the about us page.
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FAQ
Can I buy a ticket by emailing you?
No. We don’t sell tickets or hold bookings. You can buy on the museum’s official website or on Tiqets, GetYourGuide or Headout through the booking boxes on our pages.
I have a problem with a booking I have already paid for. What should I do?
Contact customer service at the platform named in your confirmation email: only they can see your order, change the date or issue a refund. We have no access to bookings or payments.
The museum was closed or the hours were different from what you said. Who do I tell?
Email us with the page and the date of your visit and we will correct the text. For any refund, contact whoever issued the ticket, meaning the museum or the platform you booked with.
Do you accept sponsored content or partnership proposals?
You can send them by email. The site carries no paid content today; if we ever published any, it would be clearly labelled as sponsored and would not affect what we say on other pages.
Which languages can I write in?
Italian or English. If you write in another language we will still try to understand your request, but we usually reply in English.
Can I ask you to delete my email after you reply?
Yes. Just ask in the same thread: we delete the conversation and confirm it to you. The details are in the privacy notice.